Refund policy.

Last updated: June 27, 2026

1. The 7-day promise

Every Sona audio product comes with a 7-day free trial. From the moment your order is delivered, you have a full 7 calendar daysto listen at home — on your music, in your rooms, on your commute — and decide. If it isn't for you, send it back for a full refund, no questions asked.

This applies to every product on the storefront — headphones, earbuds, speakers, and accessories — bought directly from sonamusic.com.

2. What we refund

• The full purchase price of the returned product.
• Your original standard shipping cost (if any was paid).
• Return shipping — we send you a prepaid label, you don't pay a cent.
• Any sales tax collected at checkout on the refunded items.

There are no restocking fees, no “handling” deductions, and no fine print.

3. Condition of returned items

We expect products to come back in the condition a careful listener would leave them after a week of normal use:

• All original accessories, cables, ear tips and packaging included.
• No intentional damage, missing serial numbers, or unauthorised modifications.
• For hygiene reasons, used in-ear tips and memory-foam ear cushions can't be resold — the sealed spare set in the box is fine, but the pair you wore stays with you.

Light cosmetic signs of careful use (a fingerprint, a pocket mark) won't reduce your refund. We only charge for the cost of replacing genuinely damaged or missing parts, and we'll email you before doing so.

4. How to start a refund

1. Email support@sonamusic.com with your order number — or open the order from your account dashboard and reply to your order confirmation.
2. We reply within one business hour during opening times with a prepaid return label.
3. Pack the product in its original box (or any sturdy box) with all the included accessories.
4. Drop the parcel at any DHL, UPS, FedEx or local partner point listed on the label.
5. You'll get a confirmation email the moment we receive the return, and a second one when the refund is issued.

5. Refund timing

Refunds are issued to the original payment method within 7 business days of us receiving your return at our warehouse. Once issued, the money usually appears in your account within:

• Credit and debit cards — 1–5 additional business days, depending on your bank.
• PayPal — typically the same day or next business day.
• Apple Pay / Google Pay — refunded to the underlying card; same windows as above.

If more than 10 business days have passed since we sent the refund confirmation email and you still haven't seen the credit, email support@sonamusic.com and we'll chase it with the processor.

6. Damaged or defective on arrival

We test and inspect every order before it leaves, but if your product arrives damaged or defective, contact us within 7 days of delivery at support@sonamusic.com with a photo. You choose what happens next: a free replacement or a full refund — including all shipping costs — processed within 7 business days of approving the claim.

7. Exchanges

The simplest way to swap colour, size or model is to return the original for a full refund and place a new order for the item you actually want. That way you keep the 7-day window on the new product, and there's no waiting for a back-and-forth exchange. If the item you want is out of stock, email us and we'll hold one for you.

8. Partial refunds

Most returns are full refunds. The only times we issue a partial refund are when:

• An accessory or cable from the box is missing on return.
• The product has damage beyond normal use (e.g. a cracked driver housing, water damage outside its IP rating).
• You received a promotional gift with the order that isn't returned with it.

In every one of those cases we email you first with the amount and the reason, and you can choose to receive the partial refund or have the item shipped back.

9. Refunds on discounted and promo orders

If you used a discount code (for example WELCOME10), we refund the amount you actually paid after the discount. If you bought a bundle and return one item, we refund that item at its in-bundle price, not its full retail price.

Refunds don't re-activate a single-use discount code. If your favourite code is no longer valid after a return, email us and we'll reissue it.

10. Orders from third-party retailers

If you bought your Sona product from a third-party reseller (Amazon, Best Buy, an authorised dealer), the refund has to go through them — we can't process refunds for orders we didn't take payment on. We're still happy to help with technical support and warranty claims; just email support@sonamusic.com with proof of purchase.

11. After the 7-day window

Once the 7-day trial closes, your product is covered by our 3-month limited warrantyagainst manufacturing defects. That isn't a general refund window, but if something goes wrong with the build or the battery, email support@sonamusic.comwith your order number and a short description and we'll arrange a free repair, replacement or refund — your choice — under the warranty terms in our Terms of Service.

12. Cancellations before shipment

You can cancel an order for a full refund any time before it ships. We start picking and packing within minutes, so email support@sonamusic.com as soon as possible and we'll do our best to catch it. If we can't stop the shipment, the 7-day return window starts as soon as the parcel reaches you.

13. Refunds we can't process

To stay fair to every customer and keep prices low, we can't refund:

• Returns sent back more than 7 days after delivery without prior approval.
• Used in-ear tips and memory-foam ear cushions (sealed spares are refundable).
• Products with intentional damage, missing serial numbers, or non-Sona modifications.
• Items returned without a prepaid label from us (we can't guarantee they reach our warehouse, and unauthorised carriers may bill you).

14. Your statutory rights

This refund policy is offered in addition to your rights under US federal and state consumer protection law. Nothing on this page limits any right you have under applicable law, including the laws of the state where you live.